Terms updated on 04/07/2025
By using this website or ordering any merchandise from Shambala Bakery (“Shambala”), you acknowledge that you have read and understand these terms and conditions of use (“Terms of Use”) and agree to be bound by them, to the extent permitted by applicable law. Shambala retains the right to change or modify these Terms of Use from at its discretion. Please review these Terms of Use to ensure your acceptance. If you do not agree to these Terms of Use, you are not authorized to use this website or to purchase any merchandise from this website.
All proprietary content and materials on this website, including, without limitation, this website’s layout, organization, and design, are protected by copyrights, trademarks, service marks, patents, trade secrets, and other proprietary rights and laws. You agree to comply with all applicable laws by not copying or using Shambala’s proprietary content, except as allowed by these Terms of Use or by written consent of the owner of the proprietary rights.
Your use of this website is under a limited license to access and make personal use of this website. This license does not include the right to download (except for page caching), modify, reproduce, or resell any part of the website’s content; use any robot, spider, data miner, or other means to extract and gather data from the website; or otherwise use this website or any of its content in any manner other than the manner in which it is intended to be used, unless you first obtain Shambala’s express written consent.
If you register an account with Shambala on this website, you are responsible for maintaining the confidentiality of your user name and password. You agree to accept full responsibility for all activities that take place under your account or password.
Shambala may issue a warning, temporarily suspend, indefinitely suspend, or terminate your right to use or access all or any part of this website, including any account hereon, without notice, for any reason in Shambala’s sole discretion, including, without limitation, violation of the Terms of Use or Shambala believe that such use or access would violate any applicable law or would be harmful to the interests of, or potentially cause financial loss or legal liability to, Shambala or another user.
The prices for items on this website are subject to change. It is possible for the price of an item to change between the time you add it to your shopping cart and the time you check out. Occasionally, an item may be mispriced on the website. In that case, the mispriced item would appear at the incorrect price even upon checkout. If the correct price of an item is higher than the price shown on the website or at checkout, Shambala may, in its sole discretion, do any one of the following: (1) contact you before shipping the item to notify you of the correct price and receive instructions from you as to whether you want to purchase the item at the correct price; (2) cancel the order and notify you of the cancellation; or (3) ship the item to you at the incorrect price. No contract will have been formed between you and Shambala until Shambala has charged your credit or debit card, ACH, or processed another method of payment.
For all our baked goods, our Return Policy lasts 20 days.
To be eligible for a return, your baked goods must be unused and in the same condition that you received it. If it arrived packaged, it must also be in the original packaging.
Non-returnable items include:
To complete your return, we require a receipt or proof of purchase if made in-store; Otherwise, we will have records of past purchases in our system.
There are certain situations where only partial refunds are granted:
If 20 days have passed since your purchase, refunds will be determined on a case-by-case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Shambala Bakery
C/O Nancy Chase
3416 STE B, Fremont Ave N.
Seattle, WA 98103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
The risk of loss and title for all items purchased from this website passes to you upon delivery of the item to the carrier.
This website and all content and services made available through this website are provided by Shambala on an “As is” and “As available” basis, without warranties of any kind, either express or implied.
To the fullest extent permitted by law and subject to the paragraph below, Shambala will not be liable for lost profits or any damages, whether direct, indirect, special, incidental, or consequential, resulting from your use of this website, its content, or services. You assume all risks associated with your use of this website, including loss of data, or damage to your computer or other equipment. Shambala does not warrant that this site, its servers, or email sent from this site are free from viruses or other harmful effects.
Notwithstanding the above, nothing in this provision shall be understood to limit Shambala’s liability for personal injury or death caused by Shambala’s own negligence or for any damages caused by Shambala’s failure to adhere to commercially reasonable measures to protect your online security and personal information as described in our privacy policy.
You consent to receive electronic communications from us via email or posting on this website and acknowledge that such communications satisfy any legal requirement that the communications be made in writing.
Contact us at [email protected] for questions related to data privacy, terms and conditions, or refunds and returns.